FAQS

Do you ship worldwide?

Yes! However, shipping may take longer to certain countries.

How long does shipping take?

We ship orders out within 24 hours of your order. Usually most orders will arrive within 2 weeks. Depending on location, some orders will take up to 3-4 weeks to arrive. 

We have a 1-3 day processing time to allow funds to settle and let customers change and update their orders. 

How much does shipping cost?

FREE! It's on the house.

How can I track my order?

Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order.

How can I change my order?

If you need to change or cancel your order, please contact us immediately. Once we have processed your order, we are unable to make any changes.

Can I return or exchange an item?

Yes! As long as your situation applies within our Return Policy (Found in the footer) You may return any item.  

How do I know my payment is safe?

All payments are processed using industry standard, bank-grade AES-256 bit encryption.

Where can I contact support?

You can fill out our contact form or email us at lusciousknitshelp@gmail.com